Question 1

How much do your products cost?

Accepted Answer

Pricing depends on your scale — number of students, branches or users. We share a tailored quote after a short WhatsApp or call conversation. No hidden setup fees.

Question 2

Can you migrate our existing data?

Accepted Answer

Yes. We routinely import student registers, stock lists, supplier ledgers and past results from Excel, Google Sheets or your current software. A one-time migration is included in onboarding.

Question 3

Do you provide training for our staff?

Accepted Answer

Every rollout includes role-based training — admin, teachers, counter staff, owners. We train in person or over screen-share, in Bangla or English, and stay on WhatsApp during the first weeks.

Question 4

Where is our data hosted?

Accepted Answer

By default, on secure cloud infrastructure with automated backups. On-premise deployment is possible for institutions with strict data policies — discuss it before we sign off on the plan.

Question 5

Can we customise features for our workflow?

Accepted Answer

Our products are configurable out of the box — branding, academic rules, grading schemes, tax structures, receipt formats. Deeper custom modules are quoted separately as engineering work.

Question 6

What if we need support after launch?

Accepted Answer

You get a support channel — WhatsApp + email — with defined response times. Bug fixes and small tweaks are covered under the support plan; new modules are quoted as add-ons.

Question 7

Do you support Bangla?

Accepted Answer

Yes. CoxEdu and CoxBusiness ship with Bangla + English UI. Reports, receipts and transcripts print in either language.

Question 8

Can we try before we buy?

Accepted Answer

Absolutely. Send a WhatsApp message and we'll set up a demo instance with sample data, or walk you through a live tenant over screen-share.

Question 9

Do you build custom software outside these products?

Accepted Answer

Yes — case-by-case. We prefer projects where at least part of the workload can ride on our existing SaaS backbone, so you inherit years of hardening instead of paying to build it from scratch.

Questions, answered honestly

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